Teddy Michaud

"I’m more patient than the average guy. I’ll spend as much time as necessary to make sure you get the level of service you deserve."

"Here at FGX, when a client calls with a question, I’m the one who picks up the phone and makes sure your concerns get resolved. I answer hundreds of emails and phone calls each day, and I take the time our clients need to get the answers to their questions about their shipments.

"I was recently working on a difficult shipment from London. I helped the client with all of the hurdles, from putting together accurate descriptions of the shipment’s contents to making sure we were getting the cheapest cost with vendors we work with in Britain. I was pleased to hear that the client was happy with the level of service we had provided and the price we were able to deliver.

"Overall, I like FGX because my input is valued and I can impact and change things I think could be done better."

Teddy has been with FGX since the summer of 2004. To contact Teddy, email him at teddy@fgxusa.com or call him at (212) 352-9390.